Tech Help Desk
AB Conference SDA Church - School Division
Response Times - During Business Hours
Response Times - During Business Hours
Priority
Example
Response Time Within
Resolution Time Within
Urgent
Supernet or SIS is down, school wide technical issues halting time-sensitive work
2 hours
1 work day
High
School wide technical issues that impede time-sensitive work
4 hours
1 work day
Normal
Individual hardware or software support, network issues, account issues, and printing problems
2 work days
4-5 work days
Low
Technology consultation, general questions, new projects
2 work days
5 + work days, depending on other factors
*Note that the above times are tentative and will vary according to workload and distance from the head office.
*please help us to organize always submitting the proper ticket!
